Terms of Service

Last updated: February 2026

1. Introduction

These Terms of Service ("Terms") govern your use of the Trinsic website (trinsic.com) and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

Trinsic is a UK-based business. These Terms are governed by the laws of England and Wales.

2. About Us

Trinsic is a beauty and personal care brand specialising in natural eyelash and brow growth serums. Our products are made in the United Kingdom.

3. Use of Our Website

You may use our website for lawful purposes only. You agree not to:

• Use the site in any way that breaches applicable laws or regulations.
• Use the site to transmit unsolicited marketing material or spam.
• Attempt to gain unauthorised access to any part of the site, server, or database.
• Reproduce, duplicate, copy, or resell any part of our website without our express written permission.

We reserve the right to restrict or terminate your access to the site if you breach these Terms.

4. Products and Descriptions

We make every effort to ensure that product descriptions, images, and pricing on our website are accurate. However, we do not warrant that product descriptions or other content are error-free, complete, or current.

Product images are for illustrative purposes and may vary slightly from the actual product. Colours may appear differently depending on your screen settings.

5. Placing an Order

When you place an order through our website, you are making an offer to purchase. We will send you an order confirmation email, which constitutes our acceptance of your order and forms a binding contract between us.

We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity. If we cancel your order after payment has been taken, we will issue a full refund.

6. Pricing and Payment

All prices are displayed in GBP (£) and include VAT where applicable. Shipping costs are calculated at checkout.

We accept payment via the methods displayed at checkout, including major credit and debit cards and PayPal. Payment is taken at the time of purchase.

We reserve the right to change our prices at any time. Any price changes will not affect orders that have already been confirmed.

7. Shipping and Delivery

Please refer to our Shipping Policy for full details on delivery timeframes, costs, and methods. We are not responsible for delays caused by events outside our control, including postal service disruptions or customs processing for international orders.

8. Returns and Refunds

Please refer to our Refund & Returns Policy for full details on how to return products and request a refund.

9. Your Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015. If a product is faulty, not as described, or not fit for purpose, you are entitled to a repair, replacement, or refund.

10. Intellectual Property

All content on our website — including text, images, logos, product names, graphics, and design — is owned by or licensed to Trinsic and is protected by copyright, trademark, and other intellectual property laws.

You may not use, reproduce, modify, or distribute any of our content without our prior written consent.

"Trinsic" and our logo are trademarks of Trinsic. Unauthorised use is prohibited.

11. User-Generated Content

By submitting reviews, testimonials, or other content to our website, you grant us a non-exclusive, royalty-free, perpetual licence to use, reproduce, and display that content in connection with our business and marketing.

You are responsible for ensuring that any content you submit is accurate, does not infringe any third party's rights, and does not contain anything unlawful, defamatory, or offensive.

We reserve the right to remove any user-generated content at our discretion.

12. Limitation of Liability

To the fullest extent permitted by law:

• Our total liability to you for any claim arising from or relating to our products or services shall not exceed the amount you paid for the relevant product.
• We are not liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website or products.
• We are not liable for any loss or damage caused by events beyond our reasonable control.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

13. Indemnification

You agree to indemnify and hold Trinsic harmless from any claims, damages, losses, or expenses (including legal fees) arising from your breach of these Terms or your misuse of our website.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of those websites. Inclusion of a link does not imply endorsement.

15. Modifications to These Terms

We may update these Terms from time to time. The revised version will be posted on this page with an updated date. Your continued use of our website after changes are posted constitutes your acceptance of the updated Terms.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Contact Us

If you have any questions about these Terms, please contact us:

Email: hello@trinsic.com Website: trinsic.com/pages/contact