Privacy Policy

Privacy Policy

Last updated: February 2026

Introduction

Trinsic ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit our website (trinsic.com) or purchase our products.

Trinsic is a UK-based company. We process your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

Information you provide to us

When you interact with our website, we may collect the following personal data:

  • Order information: Name, email address, shipping address, billing address, phone number, and payment details when you make a purchase.
  • Account information: Email address and password if you create an account.
  • Communication data: Any information you provide when you contact us via email, our contact form, or social media.
  • Newsletter data: Your email address when you subscribe to our mailing list.
  • Reviews and feedback: Any content you submit as product reviews or testimonials.

Information collected automatically

When you browse our website, we automatically collect:

  • Device and browser information: IP address, browser type, operating system, and device type.
  • Usage data: Pages visited, time spent on pages, referring URLs, and click behaviour.
  • Cookie data: Information collected through cookies and similar tracking technologies (see our Cookie Policy for details).

How We Use Your Information

We use your personal data for the following purposes:

  • Fulfilling orders: Processing payments, shipping products, and sending order confirmations and updates.
  • Customer service: Responding to your enquiries, handling returns and refunds, and resolving issues.
  • Marketing: Sending promotional emails and offers where you have opted in. You can unsubscribe at any time.
  • Website improvement: Analysing how visitors use our site to improve functionality and user experience.
  • Legal compliance: Meeting our legal and regulatory obligations, including tax and accounting requirements.
  • Fraud prevention: Detecting and preventing fraudulent transactions and other illegal activities.

Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contract: Processing necessary to fulfil your order and provide our services.
  • Consent: Where you have given clear consent, such as subscribing to our newsletter.
  • Legitimate interests: Improving our website, preventing fraud, and marketing to existing customers.
  • Legal obligation: Where processing is necessary to comply with UK law.

Sharing Your Information

We do not sell your personal information. We may share your data with the following third parties:

  • Payment processors: To securely process your transactions (e.g. Shopify Payments, PayPal).
  • Shipping providers: To deliver your orders (e.g. Royal Mail, courier services).
  • Email marketing platforms: To send newsletters and promotional communications.
  • Analytics providers: To help us understand website usage (e.g. Google Analytics).
  • Legal authorities: Where required by law, regulation, or legal proceedings.

All third-party providers are contractually required to protect your data and use it only for the purposes we specify.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. Specifically:

  • Order data: Retained for 6 years after your last purchase to comply with UK tax and accounting requirements.
  • Marketing data: Retained until you unsubscribe or request deletion.
  • Website analytics data: Retained in anonymised form for up to 26 months.

Your Rights

Under the UK GDPR, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data in certain circumstances.
  • Restriction: Request that we limit how we use your data.
  • Portability: Request your data in a structured, commonly used format.
  • Objection: Object to processing based on legitimate interests or for direct marketing.
  • Withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details below. We will respond within one month.

International Transfers

Your data may be transferred to and processed in countries outside the UK where our third-party service providers operate. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include encrypted connections (SSL/TLS), secure payment processing, and restricted access to personal data.

Children's Privacy

Our products and website are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: hello@trinsic.com Website: trinsic.com/pages/contact

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled unlawfully.